Cultural Barriers to Communication Paper

Cultural Barriers to Communication Paper

Cultural Barriers to Communication Paper


Communication is essential whether at home or in the work environment. Managers and team members are challenged in the healthcare field as effective communication is essential to transfer information, develop common understanding and enhance knowledge. Mastering communication skills reduces errors related to consumers and handling of patients and increases effective interaction with patients, consumers, peers, colleagues and other departments.

Let’s read the following scenario.

A healthcare manager sent an e-mail stating the unit would begin to incorporate a new patient safety program, where patients who are at risk will need to wear yellow socks. This identifies a protocol, which includes keeping the bed rails up and requires thirty-minute rounding to make certain that the patients are not getting out of bed without assistance. A registered nurse (RN), recently employed from China, has a language barrier, even though she has passed her state boards. She is not familiar with e-mail as a communication method in her past work environment in China.

The RN from China, Meelynn, does not read the e-mail directive and her patient is not given the proper protocol procedures. The patient falls from the bed and now has been transferred to the intensive care unit (ICU). The manager is now meeting with her to understand how this occurred and to educate Meelynn about effective communication methods used in the organization. You heard Meelynn say to other workers, “I don’t think this is my fault. We get ten e-mails each day, text messages from management, and we are expected to read all of it and care for patients. I don’t have time to read all the messages the manager sends to me. Some of the messages I don’t even understand what she means and I cannot go and take time to find her.”

On the basis of above scenario and your knowledge on communication, answer the following questions:

· What plan do you suggest for handling communication problems involved in the given scenario? Why?

· Poor communication is the root cause of many errors and adverse events. Do you agree with this statement? Explain why?

· What are the two major problems associated with written communication and two with verbal communication in an organization?

· What actions can individuals take to ensure their communication is effectively received? Why is this important?

· What factors can affect someone’s ability to receive communication?

· What values are encouraged when one complies with effective communication methods?

· What are the benefits of having a culturally diverse team?

· What is the organization’s significance and responsibility to train all staff members to comply with regulations and requirements?

You must proofread your paper. But do not strictly rely on your computer’s spell-checker and grammar-checker; failure to do so indicates a lack of effort on your part and you can expect your grade to suffer accordingly. Papers with numerous misspelled words and grammatical mistakes will be penalized. Read over your paper – in silence and then aloud – before handing it in and make corrections as necessary. Often it is advantageous to have a friend proofread your paper for obvious errors. Handwritten corrections are preferable to uncorrected mistakes. Use a standard 10 to 12 point (10 to 12 characters per inch) typeface. Smaller or compressed type and papers with small margins or single-spacing are hard to read. It is better to let your essay run over the recommended number of pages than to try to compress it into fewer pages. Likewise, large type, large margins, large indentations, triple-spacing, increased leading (space between lines), increased kerning (space between letters), and any other such attempts at “padding” to increase the length of a paper are unacceptable, wasteful of trees, and will not fool your professor. The paper must be neatly formatted, double-spaced with a one-inch margin on the top, bottom, and sides of each page. When submitting hard copy, be sure to use white paper and print out using dark ink. If it is hard to read your essay, it will also be hard to follow your argument.